Privacy Notice

Preamble

GDPR is a piece of legislation that purports to protect us from large corporate organisations but in reality the ones best suited to administer it are large corporate organisations. Nevertheless we must comply, even if the information collected is simply the name, address & job details. We must also consider other eventualities.

Although I am a sole trader, this privacy notice uses the 'royal we' for convenience. It currently refers to 'this business'.

This privacy notice tells you what to expect us to do with your personal information.

What information we collect, use, and why

• Names and contact details
• Addresses
• Purchase or account history
• Payment details (not excluding card or bank information for transfers and direct debits)
• Health information (including access requirements, physical limtations and other health conditions)
• Health and safety information (including access issues)
• Photographs or video recordings
• Records of meetings and decisions
• Information relating to compliments or complaints

We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:

• Health information

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Account information, including registration details
• Purchase or account history
• Payment details (not excluding card or bank information for transfers and direct debits)
• Marketing preferences

We also collect or use the following special category information for the operation of customer accounts and guarantees. This information is subject to additional protection due to its sensitive nature:

• Health information

We collect or use the following information to prevent, detect, investigate or prosecute crimes:

• Names and contact details
• Customer or client accounts and records
• Photographs, video and audio recordings of public areas (including indoor and outdoor spaces)
• Photographs, video and audio recordings of private areas (including indoor and outdoor spaces)

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Purchase or account history
• Marketing preferences
• Recorded images, such as photos or videos
• Comments & feedback

We also collect or use the following special category information for service updates or marketing purposes. This information is subject to additional protection due to its sensitive nature:

• Health information (including access requirements, physical limtations and other health conditions)

We collect or use the following information for research or archiving purposes:

• Names and contact details
• Addresses
• Location data
• Recorded images, such as photos or videos
• Purchase or account history
• Personal information used for administration of research
• Personal information used for the purpose of research
• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Names and contact details
• Identification documents
• Financial transaction information
• Any other personal information required to comply with legal obligations
• Health and safety information
• Safeguarding information

We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:

• Health information (including access requirements, physical limtations and other health conditions)

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Addresses
• Purchase and/or account history
• Payment details (not excluding card or bank information for transfers and direct debits)
• Recorded images, such as photos or videos
• Relevant information from previous investigations
• Information relating to health and safety
• Correspondence

We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

• Religious or philosophical beliefs
• Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure .
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• Dependent upon the nature of the work carried out. But as an example; there would be a legitimate interest if a supplied service had associated risks or conditions.
For more information on our use of legitimate interests as a lawful basis you can contact us.
• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• to mitigate loss to victims, both actual & potential.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• to help provide a better service in future & avoid poor workmanship
For more information on our use of legitimate interests as a lawful basis you can contact us.

Our lawful bases for collecting or using personal information for legal requirements are:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• In the interests of all. Dealing with complaints, claims or queries in an efficient & friendly manner is in the benefits the customer/client & should therefore reflect well on the business.
For more information on our use of legitimate interests as a lawful basis you can contact us.

Where we get personal information from

• Directly from you
• Photographs or other recordings
• Publicly available sources

How long we keep information

All personal data is kept for as long as needed. For tax purposes this is typically at least 6 years after the accounting period on all completed transactions. For incomplete transactions such as quotes & other enquiries, the retention period is much less; typically up to a year. After this time the personal data will be deleted or if kept for research purposes, it will be anonymised.

Who we share information with

Data processors

HostPapa
This data processor does the following activities for us: Provide email & website hosting

Others we share personal information with

• Insurance companies
• Health care providers
• Organisations we need to share information with for safeguarding reasons
• Professional or legal advisors
• Financial or fraud investigation authorities
• Relevant regulatory authorities
• External auditors or inspectors
• Organisations we’re legally obliged to share personal information with
• Emergency services

Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us

Organisation name: HostPapa
Category of recipient: Web hosting & email provider
Country the personal information is sent to: Canada
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact information below

Telephone: 0735 388 5070
Email: handyman@ian-wright.uk

f you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: www.ico.org.uk/make-a-complaint